This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Your use of the FoodHero app and services constitutes your agreement to the following terms and conditions ("Terms of Use"). FoodHero reserves the right to update or modify these Terms of Use at any time without prior notice. Your continued use of the app after any changes to these Terms of Use will mean that you accept those changes..
Platform: Refers to the FoodHero app and website.
User/You: Refers to any person using the Platform to avail of the services.
We/Us/Our/FoodHero: Refers to the entity operating the FoodHero app and website.
Services: refers to food and meal-related services provided via the Platform.
a. To use our services, you must create an account on the Platform.
b. You agree to provide true, accurate, current, and complete information when registering...
c. You are responsible for maintaining the confidentiality of your account and password.
d. You agree to accept responsibility for all activities that occur under your account or password.
e. We reserve the right to terminate your account if any information provided by you is found to be inaccurate, false, or misleading.
a. We provide a platform for Users to subscribe to meal plans and receive meal deliveries...
b. All orders placed through the Platform are subject to availability and acceptance.
c. Prices for meal plans and individual meals may vary based on various factors including location and specific meal preferences.
d. Any promotional offers, discounts, or benefits are subject to terms and conditions that will be communicated at the time of the offer.
a. Users will be charged after every successful meal delivery. Payment options will be provided during checkout...
b. By placing an order, you agree to pay the price applicable at the time of the order, including any applicable taxes and delivery fees.
c. If we are unable to process your payment, your order may be delayed or canceled.
a. You may cancel your order within a specified time frame before the scheduled delivery...
b. Refunds, if applicable, will be processed based on our refund policy, which will be provided at the time of the transaction.
a. You must be at least 18 years old to use the Platform. If you are under 18, you may use the Platform only with the involvement of a parent or guardian.
b. We are not responsible for any errors in the menu or price list, as these are based on information provided by our partners.
c. Delivery times are estimates, and we are not liable for delays.
d. Once the meal has been delivered to the specified address, our liability ends.
e. You are responsible for your internet connection and the equipment necessary to access the Platform.
a. All information provided during registration or while using the Platform must be true and accurate.
b. You are solely responsible for maintaining the confidentiality of your account and for any activities that occur under your account.
c. You must not share your login details with any third parties or impersonate any other person or entity.
d. You will not upload, post, or share any content that is illegal, harmful, abusive, or in violation of any laws.
e. You must not introduce any harmful software such as viruses or malware to the Platform.
a. While we strive to maintain the availability of the Platform, we do not guarantee uninterrupted access...
b. We reserve the right to suspend or withdraw access to the Platform at any time.
c. You are responsible for ensuring that the device you use to access the Platform is secure and free of any harmful software.
a. All intellectual property rights in the Platform, including but not limited to trademarks, designs, and content, are owned by FoodHero or licensed to us.
b. You may not copy, modify, or distribute any content from the Platform without our explicit permission.
a. We may provide links to third-party websites for your convenience. We are not responsible for the content or privacy practices of these third-party websites.
b. Any interaction you have with third-party websites is at your own risk.
a. To the fullest extent permitted by law, FoodHero shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Platform or the services provided.
b. Our total liability for any claim arising out of or relating to the services shall not exceed the value of the order placed by you.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
We will not be liable for any delay or failure to perform our obligations under these Terms of Use if such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, and governmental restrictions.
These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms of Use shall be subject to the exclusive jurisdiction of the courts in India. 16. CONTACT US If you have any questions or concerns about these Terms of Use, please contact us at:
Email: support@foodhero.in
Business Hours: 9:00 AM to 4:00 AM (All days)