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Privacy Policy

Last Updated: 15 August 2025

Welcome to FoodHero! We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using our services, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, delivery address, payment details, and voluntarily provided dietary preferences or health conditions.
  • Non-Personal Information: Device information (IP address, browser type), browsing behavior, and aggregated statistical data.
  • Location Information: With your permission, we may collect your precise geolocation to improve delivery services.

2. How We Use Your Information

We use your information to provide our services, personalize your experience, communicate with you, improve our platform, ensure security, and, with your consent, for marketing purposes.

3. Sharing Your Information

FoodHero does not sell or rent your personal information. We may share your data with trusted third-party service providers (e.g., delivery partners, payment processors), for legal requirements, or in the event of a business transfer like a merger or acquisition.

4. Data Security

We implement appropriate technical and organizational measures, such as encryption and secure data storage, to safeguard your data from unauthorized access or disclosure. However, no security system is impenetrable.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your user experience and analyze platform usage. For more details, please refer to our Cookie Policy.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to certain data processing and request data portability. To exercise these rights, please contact us at support@foodhero.in.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of this Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@foodhero.in

Business Hours: 9:00 AM to 4:00 AM (All days)