Privacy Policy

Welcome to FoodHero! We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our app. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

This includes any information that can be used to identify you directly or indirectly, such as:

• Name
• Email address
• Phone number
• Delivery address
• Payment details (payment method, transaction information)
• Dietary preferences, health conditions, and lifestyle details (as voluntarily provided)

b. Non-Personal Information

This includes data that cannot identify you personally, such as:

• Device information (IP address, browser type, operating system)
• Browsing behavior (pages visited, time spent on the website)
• Aggregated data (statistical information on user activities)

c. Location Information

With your permission, we may collect your precise geolocation to improve delivery services, recommend nearby restaurants, or offer location-based promotions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Process orders, manage subscriptions, and arrange deliveries.
• To personalize experiences: Tailor meal recommendations, promotions, and communication based on your preferences and lifestyle.
• To communicate: Send transactional messages such as order confirmations, updates, and customer support responses.
• To improve services: Analyze usage patterns to enhance the functionality and performance of our website/app.
• To ensure safety: Monitor and detect security incidents, and prevent fraud.
• Marketing purposes: With your consent, send you promotional materials and updates via email, SMS, or notifications.

3. Sharing Your Information

FoodHero does not sell or rent your personal information. However, we may share your data under the following circumstances:

• Service providers: We may share your information with trusted third parties that help us deliver services, such as delivery partners, payment processors, and technical support teams.
• Legal requirements: If required by law, court order, or governmental request, we may disclose your information to comply with legal obligations.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures, such as encryption, secure data storage, and access controls, to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of our website/app. This helps us provide a better user experience, improve functionality, and display personalized content. For more details, please refer to our Cookie Policy.

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal data (subject to legal obligations).
• Objection: You can object to the processing of your personal data for certain purposes, such as marketing.
• Data portability: You can request your data to be provided in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at support@foodhero.in. We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website/app may contain links to third-party websites. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.

9. Updates to This Privacy Policy

FoodHero may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of the policy. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@foodhero.in

Business Hours: 9:00 AM to 4:00 AM (All days)